FAQ

Can you setup inside a gymnasium or other indoor facilities?

Absolutely!  Some of our largest events are held inside gyms or other large buildings.  And most of our winter business is done indoors.  We also have inflatables that will fit inside homes and garages.  Our products are made out of vinyl.  They will not scratch or hurt the surface.  Being able to setup indoors is very helpful for unexpected winds, rain, or snow!

Do you have insurance?

Yes, we carry liability insurance and it is always important to make sure whoever you are renting from has insurance. You are required to sign a waiver on delivery taking full responsibility for the equipment while in your care and those participating.  Our driver will go over all the rules for each inflatable when he has you sign the waiver.

In addition, we carry $1,000,000 per accident and $2,000,000 aggregate insurance.  If you would like to be added to our insurance policy for an additional fee contact us at least one week prior to your event.

Do you require a deposit?

Payment is due when we arrive to set up your inflatable with the exception of water units and large events. Any water unit that is reserved, we require a $50 deposit that goes towards the total price of your rental.  This is a non refundable deposit unless it rains.  Our water units are typically reserved ahead of time and we have to turn multiple customers away.  We accept Cash, Check, Visa and MasterCard.

Does the blower need electricity?

Yes, you will need a standard 110V outlet near the set up area for each unit.  Some units require two. The blowers run continuously and use approximately 13 cents of electricity every 2 hours. If you do not have electricity or want to set up in the park, we have generators available for rent.

How far will you come to set up an inflatable?

We are willing to come as far as you would like us to, although some delivery fees will apply.  Each year we travel  as far as Montana to meet certain customers needs.

How much does it cost to rent an inflatable or a service?

Prices range depending on which products and services you are desiring to have.  Rental rates are also based on how long you would like to rent for.  We have specials all throughout the year to help you plan your event.

How soon do I need to make reservations?

We rent on a first come, first serve basis so we recommend reserving your inflatable as soon as your party or event is planned.  There are certain times during the year when certain products rent our faster then most so don not delay.  Because of our high inventory, we most likely will have something for you and your guest.  Even if it is a last minute decision our staff can usually take care of your needs.

What if I need to cancel due to weather or other circumstances?

You may cancel at any time for any reason as long as it is before we leave our facility. If the weather is bad or looks like it could get bad, you must cancel ahead of time.  Once your products are set up, no refunds will be issued.  We also reserve the right to cancel an inflatable rental in conditions of extreme winds and rain.  If you have any other questions regarding cancellations please let us know.

What time do you deliver?

We promise to have your items set up and ready to go prior to your party start, but you will only be charged for the time that you requested.  We try our hardest to deliver at least an hour before your event starts.  When confirming your reservation our staff will give you a specific deliver time.

When are you open for phone calls?

You may call us at any time.  We always have our phones forwarded if we are not in the office.  If you get the answering machine it means we are on another call or unable to get the phone at that time.  Please leave a message and we will get back to you as quickly as possible.